Exchanges & Refunds


The acceptance and return of goods must meet the below criteria.  DisplayWise is not obliged to accept the return of goods if the buyer does not comply with below criteria.  We do not refund or exchange for change of mind.

If any item(s) are damaged or faulty, or you have received an incorrect item:

·        DisplayWise must be informed in writing within 3 days of receipt of the goods by the buyer via email to; and

·        Please make sure you include your order number, name, phone, email address, the reason, as well as any photos to describe your concern in the written request.

Once we have your details, along with photos of your concern, this request will be evaluated. 

If approved any exchanged or replacement Product will be sent out to your address on the original order (if you wish this to be a different address, please inform us at the time of submitting).  This can take up to 5 business days, depending upon your location.

DisplayWise is not obliged to accept return of goods in circumstances including the following:

·        Change of mind by the buyer;

·        If the Product has been changed or altered in any way;

·        For damage incurred after delivery of the Product; and

·        If written notification is not provided to DisplayWise within time frame noted above.